ETS Analyst V - Major Incident Management

Navy Federal Credit Union

1d

About The Position

Major Incident Management is responsible for driving the coordination and
recovery efforts of major outages at Navy Federal. When issues impact ETS
(Enterprise Technology Services) services or systems, major outages may occur,
which result in serious interruptions to business and member activities. The
Major Incident Management team operates 24x7 to ensure that impacted services
are restored as efficiently and effectively as possible. The team actively
monitors systems and services, documents and timelines recovery efforts, manages
and coordinates various support team activities, and notifies business units of
potential impacts and on-going recovery efforts. The team is also responsible
for providing continual process improvement suggestions for the major incident
management service, and monitoring for weekend change activities and military
pay days.

Navy Federal provides much more than a job. We provide a meaningful career
experience, including a culture that is energized, engaged and committed; and
fierce appreciation for our teams, who are rewarded with highly competitive pay
and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Military Times 2025 Best for Vets Employers
Best Companies for Latinos to Work for 2025
Forbes® 2025 America’s Best Large Employers
Forbes® 2025 America's Best Employers for New Grads
Forbes® 2025 America's Best Employers for Tech Workers
2025 RippleMatch Campus Forward Award Winner for Overall Excellence 
Military.com Top Military Spouse Employers 2025

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed