LingaTech-posted 9 days ago
Mid Level
Hybrid • Columbus, OH
11-50 employees

Serves as the technical expert for one or more enterprise products, ensuring their availability, performance, and effective use across development and operational environments. This role collaborates with cross-functional teams to optimize product functionality, guide enhancements, and support modernization initiatives, including the transition from legacy systems to cloud-based solutions.

  • Function as the technical SME for an enterprise-wide system.
  • Lead and support the implementation of products and services.
  • Provide direct technical expertise for high-security and executive-level applications.
  • Recommend functional and technical improvements to enhance product performance.
  • Analyze the impact of product planning decisions on both functionality and technical architecture.
  • Establish functional and usability standards for supported products.
  • Track and document product usage patterns, volume, and system demand.
  • Participate in product design reviews to ensure alignment with quality and technical requirements.
  • Perform impact analyses on fixes and enhancements to determine priority.
  • Provide product support by delivering accurate, timely responses to complex technical inquiries.
  • Offer on-site technical support when required.
  • Accurately assess and assign severity levels for identified defects.
  • Contribute to training and documentation related to new product features and design changes.
  • Document all work thoroughly for reference and audit purposes.
  • Review system test approaches and validate test scenario foundations.
  • Troubleshoot and resolve bi-directional synchronization issues between system tables and data fields.
  • Develop a roadmap for sunsetting legacy system functionality.
  • Act as a proxy Product Owner by attending standups, defining features, and writing user stories and acceptance criteria in Azure ADO.
  • Lead business user testing and validation for system enhancements.
  • Manage and update the OnBase taxonomy, including creating new document groups and document types as needed.
  • 7 years of experience with MS Access and SQL Server (T-SQL) development.
  • 7 years of experience creating stored procedures and triggers to support bi-directional synchronization between systems (RICS and JMT).
  • 7 years of experience writing SQL queries for data cleanup and resolving orphaned data.
  • 7 years of experience developing ETL processes between systems.
  • 5 years of experience resolving OnBase issues related to transferring legacy documents into updated taxonomy structures.
  • 3 years of hands-on experience working within Agile/Scrum software development methodologies.
  • Experience documenting all requirements in Azure DevOps (ADO).
  • Experience using Visio to document system and synchronization processes.
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