ETF Analyst Intern - Business & Product Analysis

S&P Global • New York, NY

1d • Hybrid

About The Position

The Asset managers, custodians, hedge funds and investment banks rely on S&P Global Market Intelligence to deliver timely, accurate, multi asset class index data to support their trading and investment activities. ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers. The EBS Product Specialist team consists of subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications. At S&P Global Market Intelligence, a division of S&P Global, the team understands the importance of accurate, deep and insightful information. Their experts deliver unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Requirements

• Able to self-organize, schedule, and prioritize effectively.
• Manage multiple tasks and deliver to a high standard while meeting tight deadlines.
• Working knowledge of main Microsoft Office programs required.
• Strong oral and written communication skills are essential.
• Interest in assuming client facing responsibilities.
• Interest in working with software systems and technology.
• This role is limited to persons with indefinite right to work in the United States.

Nice To Haves

• Experience or strong knowledge of indices and ETFs an advantage.
• Data visualization and/or AI experience desirable.
• Experience with SQL or Python beneficial.

Responsibilities

• Develop knowledge of EBS products and systems to support clients.
• Work in a fast-paced environment ensuring client requests are prioritized and resolved.
• Collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.
• Build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, improving their end-user experience and ensuring they operate applications effectively.
• Manage incoming customer requests using internal systems and processes.
• Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
• Manage the communication and relationship between clients and the business.
• Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
• Help with continual improvement of the Product Specialist processes.
• Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.

Benefits

• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access a wealth of resources to grow your career and learn valuable new skills.
• Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Perks for your partners and little ones, too, with some best-in class benefits for families.
• From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees