Estimator II

Cox Automotive • Pennsburg, PA

125d • $19 - $29

About The Position

The Estimator II provides accurate vehicle repair estimates for mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Prepares all relevant estimate paperwork, works with procurement / purchasing to obtain parts and pricing information and works with maintenance teams to ensure work is performed as required. Monitors work processes and outcomes for quality and adherence to estimated timelines and costs.

Requirements

• High School Diploma/GED and 3 years' experience, or any level degree/certification beyond a HS diploma/GED in a related discipline and 1 years' experience
• 2 years experience in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role
• Ability to deliver high levels of customer service and communication capabilities
• Proficient oral and written communication is mandatory
• Strong communication skills (written, verbal and phone) and customer service skills
• Experience with MS Office, emails, typing, etc. / software navigation capabilities to generate repair estimates
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Maintains professional but friendly demeanor
• Demonstrates interpersonal and customer service skills
• Excellent organizational skills with exceptional follow-through
• Excellent prioritization skills with strong attention to detail
• Ability to handle multiple projects in a fast-paced environment

Nice To Haves

• Experience as an Estimator in a diesel vehicle service department or dealership environment preferred
• Proficiency with Mitchell One or similar systems

Responsibilities

• Performs basic estimation duties based on compiled information from Mobile Technicians and Customers
• Monitors repair status, completion timelines, and customer communications related to approved estimates
• Keeps records of repair details and completes necessary paperwork
• Follow up on outstanding quotes and prioritize workflow to ensure effectiveness
• Develops positive working relationships with Estimation team members, internal stakeholders and customers
• Providing excellent customer service for all internal and external customer calls
• Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company
• Review, revise existing and generate additional repair estimates at customers request and specifications
• Follows job related duties as directed by manager
• Collect miscellaneous information and parts pricing from various manufacturers and vendors
• Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
• Assists with other duties and special projects as assigned

Benefits

• Employees are eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave
• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED