Estimator Apprentice

Hendrick Automotive Group • Cary, NC

3d • Onsite

About The Position

Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
• GED
• High School Diploma
• Business
• up to 3 years
• Previous customer service experience desired.
• Excellent interpersonal, communication, and organizational skills are required.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• The position requires regular and predictable attendance.
• Scheduled shifts may include evening hours, weekends, and holidays.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to sit; use hands to finger, handle, and feel.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.
• To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Nice To Haves

• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree
• Accounting
• Automotive
• Human Resources
• Information Technology
• 3-5 years
• 5+ years
• Valid Driver’s License
• Automobile Salesperson License
• Advanced skills in Microsoft Office products.
• Ability to learn Dealership Management System and web based applications utilized in operations.

Responsibilities

• Addresses customer concerns
• Strives to resolve issues between customers and dealership (sales and service)
• Works closely with department managers to ensure customer satisfaction
• Follows up with customers through telephone and mailings prior to purchase
• Follows up with customers through telephone and mailings after purchase
• Follows up with customers through telephone and mailings after service
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED