Estimate Share Adjuster (MST/PST)

Allstate

8d•Remote

About The Position

As an Estimate Share Adjuster, you are responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles, and recreational vehicles), writes damage repair estimates, completes total loss valuations, and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.

Requirements

You must live in Mountain, or Pacific Time Zone to qualify for this position.
Your home office does not need to be near an Allstate office, but it does need to be in the United States.
This position is not available for California, Alaska, and Hawaii residents.
A dedicated workspace in your residence that is private and free from distractions
A minimum internet bandwidth of 50 MB down/5 MB up
Appropriate work surface and seating
As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets
All required licenses will need to be obtained within 60 days of hire
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
The candidate(s) offered this position will be required to submit to a background investigation.

Nice To Haves

You have 18 months or more experience writing Auto collision estimates
You have prior experience using an auto estimating program such as: CCC One / Mitchel, Audatex
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations, and decision-making process.
May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines reparability and if repairs can be settled rapidly
Investigates moderately complex or occasionally complex files, reviews damage, take photos, and determines reparability or total loss
Prepares damage estimates or valuation for moderately complex or occasionally complex claims and locates parts
Evaluates diminished value in a moderately complex or occasionally complex claim
Triage moderately complex and occasionally complex total loss claims
Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties
Negotiates and settles moderately complex and occasionally complex claims in accordance with business unit best practices
Responds to moderately complex and occasionally complex arbitrations contentions

Responsibilities

Provide a superior level of customer service and attention to customers who have a vehicle that needs repaired.
Virtually or physically inspect damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles, and recreational vehicles)
Write damage repair estimates
Complete total loss valuations
Negotiate moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.
Investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
Protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on.
Ensure timely and accurate documentation is completed as you work on each claim.