Esthetician

Holbrook Life Management- Woods•Woodstock, GA

29d

About The Position

The Spa at Holbrook Esthetician performs various facial and waxing techniques and spa treatments for high-end clients, maintaining pristine treatment rooms and handling client consultations and aftercare recommendations. Key responsibilities include performing a range of skin care and facial services, assessing client needs, adhering to spa protocols and sanitation standards, recommending skin care products, maintaining their client retention rates, and ensuring a comfortable, luxurious client experience. They also manage administrative tasks such as updating client profiles and maintaining inventory. Represents the know-how, attention to detail, and elegance of The Spa at Holbrook. Deliver a luxurious, five-star client experience that embodies Holbrook’s values of Luxury, Hospitality, and Wonder.

Requirements

At least 21 years of age
Valid Driver’s License
Active State of Georgia Esthetic License, dual licensing preferred
Three (3) years’ experience working as an esthetician in a luxury establishment or with a luxury brand
Excellent knowledge of luxury service standards
Mastery of facial, waxing and advanced treatment techniques
Team player
Attention to detail
Confident communicator
Empathy
Elite customer service provider
Skin care regimen expert

Responsibilities

Provide a warm welcome using each client’s name.
Anticipate comfort needs and adjust environment accordingly.
Conclude each treatment and service with a personalized farewell and skincare recommendation card, and invitation for the future service.
Adheres to OSHA, ADA, and Georgia State Board of Cosmetology standards.
Complies with all product safety and device usage requirements under FDA and state law.
Ensures all sanitation and disinfection procedures promote client confidence and visible cleanliness.
Maintains a tranquil environment where safety and relaxation coexist.
Conduct thorough client consultations to understand individual skin health histories, preferences, and any specific concerns or conditions.
Tailor facial treatments based on the client’s needs and preferences.
Perform all menu offerings of skin care and facial techniques, inclusive of Hydrafacial therapies
Administer specialized esthetic treatments, including waxing and lash tinting.
Demonstrate technical proficiency in various skin care modalities, staying updated on industry trends and innovations.
Utilize knowledge of skin, skin physiology, anatomy, and chemistry to address specific client concerns.
Ensure treatment rooms are clean, well-stocked, and prepared for each client.
Create a tranquil and comfortable environment conducive to relaxation.
Stay informed about skin care trends, ingredients, and products.
Educate clients on the benefits of different products and recommend home care routines to continue the work on their results at home.
Partners with clients to develop personalized skincare and wellness plans emphasizing education and consistency.
Provide clients with information on post-treatment care, including hydration, skin care regimens, hydration, and sun prevention practices.
Offer advice on lifestyle changes that may enhance the benefits of spa treatments.
Maintain 50% - 70% first time client retention and 75% - 85% returning client retention.
Make recommendations on Club and Spa Memberships
Adhere to strict health and safety protocols, including cleanliness, sanitation, and proper use of equipment.
Maintain a hygienic and safe environment for both clients and staff.
Make recommendations of additional spa services or retail products based on the client’s needs and preferences.
Contribute to the achievement of sales targets through effective communication and product knowledge.
Pursue continuing education opportunities to enhance skills and stay informed about new esthetic techniques and skin care therapies.
Attend workshops, training sessions, and industry conferences.
Participates in professional and sensory-awareness training aligned with Holbrook’s Five-Star Service Standards.
Build and maintain positive relationships with clients, fostering a sense of trust and comfort.
Solicit and respond to client feedback to ensure continuous improvement.
Maintain 75% - 85% rebooking rates.
Achieve Client Retention Rates of 50% - 75%
Collaborate with other spa team members, including massage therapists, salon professionals, nail technicians, wellness consultants, and concierge staff, to provide a cohesive and integrated spa experience.
Attendance and arrivals are timely to ensure client and treatment area preparation are on point.
If needing time off your schedule, you must acquire another team member to cover your schedule.
Demonstrate cultural sensitivity and adapt skin care protocols and techniques to meet the diverse needs of our clients.
Performs other related duties or assignments as required to support client experience, operational needs, or the success of The Spa at Holbrook.