About the position
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, Net-a-Porter to name a few) and at home. We are based in central London, working across the UK & USA, with new markets to launch soon!
Responsibilities
- Build and maintain positive and long-lasting client relationships through exceptional customer service skills
- Practice utmost professionalism and embrace company standards at all times
- Exhibit articulate and positive communication with clients and team members, contributing to healthy employee culture and luxury brand reputation
- Meet or exceed daily and monthly sales goals, show understanding of strategic sales tactics, and educate clients to the FaceGym brand
- Maintain clean and presentable work stations, practicing proper sanitization methods and genuine care of the many tools and high-end equipment devices
- Demonstrate problem solving abilities and resourcefulness while performing workouts, and tactfully handle client concerns as necessary
- Demonstrate self-marketing abilities through word-of-mouth advertising, participation in events, social media, and strive to grow both personal and studio business
- Implement retail and merchandising practices to achieve sales goals, through effective sharing of technical knowledge and educational information with clients and co-workers
Requirements
- Must be eligible to work in the US, and have a valid New York Esthetician License
- Must be flexible to work consistent weekly shifts, evenings and rotating holidays, including minimum four (4) weekend shifts per month
- Must be able to effectively deliver all menu services and 'workouts' after successful completion of FaceGym bootcamp training
- Must be able to stand for minimum 3 hours while performing consecutive workouts, and demonstrate safe practice of body mechanics and self-care techniques throughout
- Must be consistently punctual, reliable, flexible, and dedicated to assigned work commitments
- Must be willing to support across all locations when necessary, to further support and drive the business
Benefits
- Competitive salary incorporating service commission, base hourly pay, high paying events, retail commission, and generous tips from loyal customers
- Monthly bonus potential for retail conversion, and quarterly comp workouts for all employees
- Diverse medical coverage options for individual & family, through employer-contributed health insurance
- Dental and vision coverage for individual & family
- Generous PTO (paid time off) packages, for both full-time AND part-time employees!
- Employer-sponsored life insurance, and 401K pension plan
- Confidential 'employee assistance programs' through independent third-party provider
- Great discounts on FaceGym workouts and products
- Exceptional education and training in advanced techniques and technologies
- Career progression and growth opportunities through internal promotion and recognition
- Employer sponsored Employee Discount Program
