Estee Lauder - Field Executive - Atlanta, GA

The Estée Lauder Companies • Atlanta, GA

244d • $68,000 - $102,000

About The Position

The Field Executive is responsible for the delivery of retail sales and building relationships with retail store teams through the management and leadership of ELC store and counter staffs, freelancers and/or the education and coaching of point of sale teams. Their territories are comprised of multiple channels: Specialty-Multi, and Department Stores. They will create and maintain strategic partnerships with retailers and the execution of seasonal brand plans/promotional calendars as well as create local plans and specific events to drive enthusiasm and engagement with the customer. They will spend approximately 70% of their time on the sales floor interacting with Retail managers, store and brand-dedicated staff, and consumers to drive client acquisition, engagement, and conversion. They will capture consumer insights by observing shopping patterns and competitive activity and use insights to inform action plans. The Field Executive is responsible for supporting Counter Managers, conducting in-store training customized to the brand and retailer, and the education, coaching and development of the sales team. The Field Executive assesses the selling staff's ability to effectively incorporate the taught skills and techniques. They assess and manage performance and provide frequent feedback to ELC staffs, and they provide input to store managers related to 3rd party staff. They will drive client acquisition through outreach, client management, social influence, oversight of visual merchandising execution, and by building collaborative relationships with key stakeholders in the store and retail community. They will drive conversion through coaching of the selling staff, negotiating for additional space and resources to support promotional activities, creating, and overseeing event execution, and using insight to influence schedule optimization.

Requirements

• 3 years' experience leading/managing retail/POS stores/counters/regions in luxury business preferably Beauty industry.
• Solid understanding of sales, product knowledge, events, operations, retail culture and cosmetic industry.
• Ensure delivery of overall sales plan by door/territory.
• Create and maintain strategic partnership with retailers, brands, COE functions and point of sale employees.
• Deep understanding of the retail market and current beauty trends.
• Ability to coach and develop staff to achieve goals.
• Ability to see problems and develop action plans to get past them.
• Enthusiastic mentor and strategic thinker.
• Charismatic individual with strong negotiation and communication talents.
• Ability to work in a fast-paced collaborative environment with multi-unit management skills.
• Availability to work key business hours including weekends.
• Must have a valid driver's license to operate ELC Fleet vehicle.

Responsibilities

• Store Visit Time Allocation (70% of Field Role)
• Consumer Facing Side-by-Side Selling/Driving Conversion (40% of store visit)
• Develop teams through regular, quality store visits and one-on-ones with focus on achievement of sales and productivity goals and brand & sales objectives.
• Manages/leads/influences team in driving sales, excellent customer service and quantifying the team's ability to meet and/or exceed sales goals.
• Utilizes and demonstrates solid understanding of sales, product knowledge, events, operations, retail market and cosmetic industry to keep business and team moving forward by capturing consumer insights/sales trends/traffic patterns and using learnings to influence optimization of the field operation.
• Assess staffs' incorporation of skills and techniques taught and overall sales performance.
• Observes and provides feedback to Managers regarding performance of 3rd party staffs.
• Deliver effective sales coaching: modeling, observing, and providing feedback to ensure effective delivery of sales techniques for varying consumer profiles.
• Analyze and evaluate how the team is using training knowledge to drive sales and demonstrate the ability to identify top performers to develop future bench.
• Educate teams on top selling ELC products and increase the staff's ability to recommend cross brands relevant to the customer.
• Drive Brand education: ensure staff is well-versed in brand messaging, differentiation, and assortment.
• Create and maintain strategic retailer partnership(s) where appropriate.
• Develop good working relationships with District Merchants, Cosmetics Department Managers and Store Management.
• Partner with retailers to develop and execute innovative in-store events.
• Communicate sales goals and client engagement strategy.
• Maximize selling staff's productivity through hour utilization, schedule optimization, goal management.
• Proactively identify inventory/stock issues that may inhibit business.
• Interview, hire and manage staff behavioral and sales performance.

Benefits

• Health insurance coverage
• Wellness and family support programs
• Life and disability insurance
• Retirement savings plans
• Paid leave programs
• Education-related programs
• Paid holidays and vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing