Estee Lauder Counter Manager - Full Time

Belk-posted about 1 year ago
Full-time • Mid Level
Dothan, AL
General Merchandise Retailers
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The Cosmetic Counter Manager at Belk is responsible for leading the cosmetic counter team to achieve sales goals and deliver exceptional customer service. This role involves coaching associates, managing inventory, and ensuring the execution of promotional strategies to enhance customer relationships and drive sales performance.

  • Analyze daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
  • Manage the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
  • Recruit, interview, and retain quality staff
  • Ensure open positions are kept to no more than 2 weeks average
  • Develop bench strength in existing staff and recommend candidates for promotion/added responsibility
  • Implement effective scheduling to guarantee proper coverage at all times based on business needs
  • Utilize Belk/Store promotional calendar to maximize associate SPH
  • Communicate information clearly and consistently to the selling team
  • Conduct team meetings prior to major events and launches
  • Communicate inventory needs to store management
  • Meet or exceed personal sales per hour goals
  • Demonstrate excellent selling skills and customer service
  • Execute successful promotions and special events/pre-sells/GWP's
  • Drive sales through customer clienteling
  • Achieve assigned $ line goal
  • Identify and reduce shrinkage in area
  • Meet or exceed SPH goal and credit application goals
  • Thank each customer by name following a purchase
  • Handle each transaction efficiently and accurately
  • Provide a high level of Customer Service to support Customer Satisfaction Surveys (CSS)
  • Build customer clientele base
  • Record and protect personal identifying customer information
  • Coordinate and maintain floor and stock areas consistent with store standards
  • Unpack new merchandise deliveries in a timely manner
  • Ensure timely set-up including signage for promotional events
  • Follow procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
  • Maintain Belk and vendor professional dress standards
  • Cooperate with fellow associates and management
  • Comply with store policies concerning attendance, tardiness, and associate handbook
  • Accept additional duties or share responsibilities during busy times as requested
  • Assist with all non-sell duties as assigned by management
  • Maintain open lines of communication with store management, account executive, and vendor management
  • 3-5 years of retail experience
  • 1-3 years supervisory experience
  • Excellent organization skills
  • Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
  • Ability to apply treatment/make-up to customers' faces
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