Estate Sale Manager

Caring Transitions•Cary, NC

22h

About The Position

The Estate Sale Manager’s primary responsibilities include (but are not limited to); Managing the Client relationship from consultation to job completion; Follow-up and resolving of customer complaints, Supervise on-site training of new hires; Conduct performance reviews, on-going training, coaching and performance management of current employees; Cultivate and foster a cohesive team environment by express, modeling and reinforcing the company culture and high customer service/solution based standards. Roles and Responsibilities: Improving the operational systems, processes and policies in support of company goals Serves as Manager-On-Duty during all liquidations, estate sales and move projects Supervise Team in the organizing and sorting of household items for distribution, liquidation, donation, resettle and move Manage all facets associated with the packing/unpacking, settling/resettling, liquidation and move of household items (including all on-site employees). Works with and supports the Team Lead/Move Manager to ensure projects are run with precision and efficiency from start to finish Email record of all financials to General Manager and Owner at the end of each work day Other responsibilities as needed

Requirements

Bachelor’s Degree from an accredited institution or a minimum of seven (7) years of combined education or experience and training required
Minimum of five (5) years of Operational Supervisory/Management experience
Ability to manage a team in a fast-paced and unique work environment
Proven experience working cross-functionally with sales, marketing, finance and project teams
Outstanding interpersonal skills and a collaborative management style
Commitment to superior professional ethical standards
Strong planning and organization skills with an eye for attention to detail

Nice To Haves

Estate Sale Experience and a interest in Antiques is an advantage!

Responsibilities

Managing the Client relationship from consultation to job completion
Follow-up and resolving of customer complaints
Supervise on-site training of new hires
Conduct performance reviews, on-going training, coaching and performance management of current employees
Cultivate and foster a cohesive team environment by express, modeling and reinforcing the company culture and high customer service/solution based standards
Improving the operational systems, processes and policies in support of company goals
Serves as Manager-On-Duty during all liquidations, estate sales and move projects
Supervise Team in the organizing and sorting of household items for distribution, liquidation, donation, resettle and move
Manage all facets associated with the packing/unpacking, settling/resettling, liquidation and move of household items (including all on-site employees).
Works with and supports the Team Lead/Move Manager to ensure projects are run with precision and efficiency from start to finish
Email record of all financials to General Manager and Owner at the end of each work day
Other responsibilities as needed