Estate Concierge
About The Position
Trefethen Family Vineyards has a current opening for a customer-facing position on our enthusiastic hospitality team. We are a family-owned estate vineyard and winery in the Oak Knoll District of Napa Valley. For over 50 years, we have been crafting world-class wines with our own estate grown grapes. Our historic winery, originally built in 1886 and surrounded by our vineyards, is the centerpiece of our estate and the focal point for the many visitors we receive each year. Often the first and last team members our guests see during their visit, our Estate Concierges play a critical role in delivering a warm and welcoming experience. The Estate Concierges also assist with managing guest flow, processing and fulfilling wine orders, handling incoming phone calls and emails, and booking future reservations.
Requirements
- Experience in customer service in the hospitality industry
- A positive attitude, a strong work ethic, and a sharp attention to detail
- Effective, clear, and respectful communication skills with diverse client groups
- Ability to handle frequently changing priorities with enthusiasm and a calm demeanor
- Proficient computer skills, including e-mail, customer databases, Word, and Excel
- Enjoy working in a positive team environment and supporting other employees as needed
- Knowledge of wine and a passion to continue learning
- Professional appearance and demeanor - business casual dress code
- Work schedule to include weekends and holidays
Nice To Haves
- Experience with Commerce7 POS and Tock preferred
Responsibilities
- Welcoming all guests to the estate with enthusiasm, confidence, and warmth
- Working closely with Wine Educators, Stewards, and Supervisors to ensure seamless guest flow
- Sharing the Trefethen story and responding to questions from guests
- Processing in-person sales orders and pulling and packing wines for fulfillment
- Booking same day and future reservations
- Answering phone calls, texts, and e-mails
- Communicating membership requests to Wine Club team
- Participating in occasional winery related special events both on and off-site
- Pouring wine by the glass based on season and guest volume
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
