The responsibilities of the Great Hearts Home Office ESS Case Manager are both ongoing and intermittent. The core responsibility of the Specialist is to be of service to academies by providing case management support to academies that have vacancies in ESS due to the hiring shortage or are shorthanded due to an unforeseen resignation. Intermittently and especially during long breaks in school operation (e.g. the summer), the ESS Case Manager may also assist in further developing the systems used by the Great Hearts ESS program to manage special education cases, draft legal documents, and maintain compliance with state and federal law. Examples of this include developing process documents, revising templates and document software, etc.