Enterprise Account Specialist [Atlanta, GA]

Aston Carter • Atlanta, GA

2d • $23 - $23 • Onsite

About The Position

Join a rapidly growing team as an ESS Account Specialist focused on enhancing the shipper experience for vendors and sellers. This role involves working with Amazon Inbound Transportation to drive innovation in transportation and logistics, consistently evaluating network shipper defects, and driving improvements through coaching and performance management.

Requirements

• Experience in account management or customer service.
• Proficiency in Excel.
• Strong problem-solving skills.
• Understanding of transportation, intermodal, and supply chain operations.

Nice To Haves

• 2 years of experience in logistics, supply chain, or relevant field preferred.
• Basic data analytical skills.
• Experience writing process improvement proposals.
• Entry-level knowledge of MS Excel.
• Strong interpersonal and customer service skills.

Responsibilities

• Monitor, verify, and present data daily.
• Overcome transportation disruptions and other barriers in real time.
• Identify transportation defect root causes.
• Maintain daily logs on assigned shippers.
• Lead weekly calls with assigned shippers.
• Conduct daily business review stand-up calls.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees