Espresso Machine Technician

$40,560 - $40,560/Yr

Clive Coffee - Portland, OR

posted 2 months ago

Full-time - Entry Level
Portland, OR
Machinery Manufacturing

About the position

The Espresso Machine Technician at Clive Coffee is responsible for diagnosing and troubleshooting home espresso machine issues, providing technical support to customers, and performing in-house repairs. This role is crucial for ensuring customer satisfaction and involves both remote assistance and hands-on repair work. The ideal candidate will possess strong problem-solving skills and a passion for delivering an excellent customer experience in a fast-paced, team-oriented environment.

Responsibilities

  • Diagnose and troubleshoot home espresso machine issues over the phone and via email.
  • Provide friendly and educational support to customers, both experienced and new.
  • Track and document issues and their status in the company's CRM.
  • Troubleshoot and resolve machine and grinder issues in the Tech Department accurately.
  • Properly invoice customers for billable repairs.
  • Maintain inventory accuracy by tracking usage in the inventory system.

Requirements

  • High school diploma or GED.
  • 1 year of equipment repair experience.
  • 1 year of customer support experience.
  • Excellent verbal and written communication skills.
  • Comfort working in an online environment.
  • Detail-oriented and organized.

Nice-to-haves

  • Coffee experience is a plus.

Benefits

  • Paid holidays
  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Employee discount
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