ESOL Program Assistant - English/Spanish Bilingual Required

Center For Family Life in Sunset Park • New York, NY

11d

About The Position

The Center for Family Life is seeking a full-time non-exempt Program Assistant to provide support to the English as a Second Language (ESL) Project. Duties include but are not limited to providing administrative support, assisting students, and ensuring accurate data and documentation across the program.

Requirements

• Bilingual English/Spanish required
• Strong verbal and written communication skills, excellent interpersonal skills
• strong time management skills, including demonstrated capacity to complete assignments under strict deadlines
• High level of organization, attention to detail, and follow-through
• Dependable, punctual, and able to maintain a high level of confidentiality.
• Ability to work with a diverse population.
• Proficiency with Microsoft Word and Excel (includes facility with spreadsheets and tables).
• Ability to work independently and as part of a team, and demonstrated willingness to take initiative and assume other responsibilities as needed.
• Availability to work some evening hours required

Nice To Haves

• Associate's degree or higher, preferred
• At least two years of experience in a similar setting, strongly preferred

Responsibilities

• Conducting outreach activities
• Facilitating intake group sessions and revision of enrollment for each student; ensure each student's file is updated with appropriate signed documents, test scores, and level of class, preparing sign-in sheets for each class.
• Maintain updated student files, test scores, and placement information.
• Follow up with students regarding attendance and support their program completion.
• Assist students with accessing community resources (food pantries, legal referrals, housing support).
• Support students with public benefit applications (SNAP, IDNYC, health insurance) and basic forms.
• Connect students to case management or social services as needed.
• Provide guidance on low-cost or free services (adult education, immigration support, testing centers).
• Prepare class materials, create and update orientation slides on boarding materials packets, and classroom setups.
• Maintain the testing calendar.
• Collect and organize attendance, testing results, instructional hours, and benchmark data.
• Enter all required student information into online systems accurately and on time.
• Monitor and manage waitlists, conduct outreach when openings become available, and update NYC RISE.
• Work closely with the Program Coordinator and ESL teachers to maintain required statistics and reporting.
• Assist staff with class logistics and student communication.
• Perform additional duties as assigned.

Benefits

• Medical, dental, vision, and life insurance benefits, along with the opportunity to participate in additional voluntary life, disability, and 403B retirement plan
• Up to four weeks of paid vacation
• Individual supervision and ongoing professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees