ESIS Recovery Representative

Chubb•Philadelphia, PA

34d

About The Position

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Responsibilities

Maximize collections on all files through appropriate actions such as telephone contact, proper handling and documentation of mail, timely follow-up, and effective use of the RSI diary date system, including placing pertinent documents into the Apollo system.
Allocate checks to the PCRS system as needed.
Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) at all times.
Maintain ACA Certified Collector Certification.
Achieve a pass rating of 90% or higher on QR self-reviews.
Adhere to RSI best practices.
Manage the VISA Vendor Management process, acting as a liaison between Collections Vendors and the Chubb/ESIS Claim Team. Adapt to changes in focus from collections to vendor management as required.
Organize work efficiently and complete daily tasks in the most effective manner.
Demonstrate understanding of business processes and provide feedback or suggestions for improvement.
Prioritize work, focusing on critical tasks.
Identify when processes or tasks need to be changed, communicate changes to management, and explain the reasons and benefits.
When placing a file in preliminary review, include suggestions for resolution.
Move files forward toward resolution rather than repeating previous actions.
Manage the AS400 Queue within the 30-day standard.
Deliver a high level of customer service to both clients and customers.
Demonstrate ability to manage and direct file reviews.
Respond to customer inquiries in a timely and appropriate manner.
Maintain positive relationships with accounts.
Achieve positive results on SAS/EASE instructions.
Collaborate effectively with team members and clients.
Display a positive attitude and support teamwork within the team and office.
Maintain appropriate attendance and embrace workplace changes.
Improve job knowledge through self-development and sharing knowledge with colleagues.
Actively train and mentor less experienced claims representatives.
Serve as backup to the Team Leader and handle special projects as assigned.
Communicate claims or customer service issues promptly to the appropriate resource (e.g., CVP, Manager, PLM, Team Leader, Account Executive, Client).
Develop competency in accessing claims within the ECOS claim system and the Work View file system.