ESI -Client Services Manager

Esi Employee Assistance Group Eap

257d

About The Position

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Supervises day-to-day department operations and staff in client services including selection, coaching and performance appraisals. Monitors and ensures quality assurance, and procedural compliance, in order to provide the best possible outcomes for Members and Accounts. Participates in developing and implementing new strategies and procedures for process improvement.

Requirements

• Master's degree in behavioral health field (social work, psychology, counseling, or related field).
• 7 years progressive experience as an Employee Assistance Program (EAP) Counselor or equivalent behavioral health clinical experience.
• Relevant supervisory or management experience preferred.
• Licensed Mental Health Clinician (or other industry recognized licenses: psychology, social work, etc.).
• Active, current, and unrestricted license in the state employed is preferred (unless required to practice in state employed).
• Assessment, triage, in the moment support, research and case management skills.
• Strong knowledge of behavioral health conditions, levels of care, and discharge planning.
• Knowledge of, and the ability to apply fundamental concepts related to Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) compliance and procedures.
• Ability to supervise and coach staff.
• Intermediate proficiency using Windows-based programs and applications, including Microsoft Office skills.
• Strong verbal, written and interpersonal communication skills.

Responsibilities

• Supervises day to day department operations and functions of Counselors and support staff.
• Prioritizes and assigns accounts and provides coaching and support on case consults and reviews.
• Ensures clinical determinations are in adherence with Company risk policy and in the member and Company's best interest.
• Ensures that counselors maintain clinical competencies that enable them to effectively achieve case management outcomes.
• Monitors and evaluates the effectiveness of policy and procedure and recommends and/or implements changes as needed.
• Coordinates, and as needed, consults with Human Resources and supervisory personnel from client companies regarding employee issues and concerns including service issues.

Benefits

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Master's degree