eServices Officer

COAST360 FEDERAL CREDIT UNION•Hagåtña, GU

8d•Onsite

About The Position

We are seeking a detail-oriented and dependable team member to join our team. Under the guidance of the eServices Supervisor, this role is responsible for processing and monitoring a wide range of electronic banking transactions. The ideal candidate will play a critical role in ensuring the accuracy, security, and efficiency of electronic services while supporting members and internal teams members with professionalism and expertise.

Requirements

High school diploma or GED required
2+ year in member/customer service with a full service financial institution; or any equivalent combination of formal training and/or experience which provides the necessary knowledge, skills, and abilities.
Ability to multiple tasks in a fast-paced environment with a team-oriented environment
Strong communication and interpersonal skills

Responsibilities

Process and monitor electronic banking transactions timely and accurately, with the following:
Payroll deductions and direct deposits
Electronic Fund Transfers (EFT)
Automated Clearing House (ACH) transactions
Wire transfers
ACH Originations
Online Banking Business ACH and Retail ACH
Process returns related to disputes and stop payments
Review and process return check deposits
Process 3rd party payroll postings
Perform ATM replenishment and monitoring.
Process Automatic Transfer Authorizations (ATA).
Handle check scanning and share draft processing
Review and process Remote Deposit Capture (RDC) transactions.
Provide debit card support services.
Monitor accounts and transactions for potential fraud.
Verify accuracy of transactions and operational processes.
Ensure compliance with applicable laws, regulations, and internal procedures.
Collaborate effectively with team members to ensure excellent service delivery in professional manner.
Work collaboratively with team members while independently verifying work practices and procedures
Maintain strong knowledge of electronic banking regulations and compliance requirements