Escrow Team Lead (Full Time) - Plano

PROSPERITY BANK•Plano, TX

just now•Onsite

About The Position

Responsible for oversight of 3rd party insurance, tax vendor and all tasks surrounding escrow to ensure all are within regulatory and internal guidelines.

Requirements

High School Diploma, GED or equivalent
Thorough knowledge of Microsoft Excel and Microsoft Word. The ability to maintain and create spreadsheets and customer correspondence.
Thorough knowledge of how escrow accounts work and how to calculate an escrow analysis
Thorough knowledge of property taxes and insurance and basic flood insurance requirements.
Thorough understanding of RESPA and Regulations as it pertains to escrow
Proficient computer skills
Must be able to handle and resolve high volumes of work and meet strict deadlines.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write detailed correspondence.
Ability to speak effectively and clearly in response to internal and external customer requests and inquires.
Must be a critical thinker and able to analyze situations and escalate to management as needed and the ability to make decisions based upon policy and procedure
Highly organized and self-motivated
Excellent verbal and written skills
Have a strong knowledge of spreadsheet software and word processing software
Needs to have a strong attention to detail and be able to perform multiple tasks under pressure
Tact in dealing with customers and employees, and experience liaising with varied bank departments to resolve issues.
Ability to write policy and procedures
Ability to effectively train new and existing associates on any new processes or changes to processes.

Responsibilities

Provides oversight of 3rd party insurance and tax vendors
Sets up and updates ticklers for both taxes and insurance as per guidelines
Pays escrowed tax and insurance bills/premiums
Runs and works internal reports and external report from the vendor
Performs yearly escrow analysis and ensures all analysis are completed within RESPA guidelines
Reviews and validates escrow overages and shortages on escrow analysis
Ensures all escrow overages are mailed within RESPA guidelines
Researches and responds to incoming emails via multiple email boxes within the department
Researches and responds to incoming written correspondence which includes letters, bills, and insurance policies
Monitors all loans with PMI to ensure bills are paid timely as well as regulatory guidelines are met
Monitor all insurance Loss Drafts to ensure policy and procedures are handled appropriately
Contacts insurance agents and/or carriers to obtain the most recent insurance policy for expired ticklers.
Works with Loan Officers and Lending Assistants for any insurance policies not able to be obtained via the insurance carriers.
Monitors/works and updates expired insurance ticklers
Trains any new associate and acts as the Subject Matter Expert for all processes
Writes policy and procedures and job aides
Handles any escalated internal or external customer issues
Conducts periodic audits on existing processes
All other tasks and duties as assigned.