Escrow Support Supervisor (PGP Title)

PulteGroup•Coppell, TX

23h•Onsite

About The Position

Ensuring smooth and secure real estate closings for all involved in the transaction. PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with PulteGroup’s homebuilding and mortgage teams to deliver seamless, on-time closings. Headquartered near Dallas, TX, we’re proud of our inclusive culture, guided by values like doing the right thing and working as a unified team. If you’re looking for a career with purpose, growth, and the chance to make a difference, you’ll find it here. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact. This position is 100% in office Monday - Friday in Coppell, TX. JOB SUMMARY The Escrow Support Supervisor is responsible for overseeing the day-to-day operations of the Branch Support Center (BSC) production team, ensuring accurate, timely, and compliant execution of escrow support functions. The BSC team plays a critical role in the closing process by opening new files, reviewing contracts, preparing title commitments, managing document recordings, and issuing final title policies. While the team does not directly interact with customers, their work is essential to delivering smooth, accurate, and efficient closings nationwide. The Supervisor provides hands-on leadership, workflow oversight, and quality control to maintain consistency, standardization, and operational excellence across assigned functions.

Requirements

Minimum High School Diploma or equivalent
Notary Public required
Resident License may be required
Minimum of 3-5 years’ experience in title & escrow industry
Minimum of 2-3 years at a Escrow Officer/Closer level and minimum 1-year supervisory experience
Effective verbal and written communication skills, with the ability to clearly convey expectations, provide feedback, and collaborate across teams.
Demonstrated ability to manage multiple priorities, organize workflows, and meet deadlines in a high-volume, production-driven environment
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word, with the ability to use reporting and productivity tools to support daily operations.
Extensive knowledge of commercial real estate law, abstracting and examination

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Oversee daily escrow support operations to ensure accurate, timely, and compliant processing.
Monitor workflows, manage queues, and prioritize work to meet service level and turn time expectations.
Identify and escalate operational issues, delays, or risks as needed.
Monitor quality and accuracy of work, reinforcing operational standards and corrective actions as needed.
Ensure team adherence to federal, state, and local escrow and title regulations.
Provide direct supervision, coaching, and performance feedback to escrow support team members.
Support onboarding, training, and ongoing development to promote consistency and best practices.
Serve as a liaison with internal partners, underwriters, and operational teams.
Track key performance metrics and identify opportunities for process improvement.
Promote a collaborative, accountable, and service-oriented team culture.
Assist with issue resolution and escalations to support smooth, efficient closings.
Perform other duties as assigned