Escrow Payment Product Coordinator

Allied Solutions LLC • Carmel, IN

117d

About The Position

The Escrow Payment Product Coordinator is responsible for analyzing our new client’s payee code file and converting the file into our standard template before requesting it be loaded into the insurance tracking systems. Once loaded, the Escrow Payment Product Coordinators are responsible for mapping the client payee codes to an Allied certified payee code. The coordinators are also responsible for maintaining the upkeep of payee codes as new ones are created or deleted by the client. Furthermore, the Escrow Payment Product Coordinator is responsible for analyzing the client’s loan and escrow payment data to ensure the data in their loan file matches the data pulled into the insurance tracking systems to ensure the client has a smooth transition to the Direct Pay Escrow Services Team.

Requirements

• High School Diploma required.
• Bachelor’s Degree in a related field preferred.
• 1-2 years’ experience in Escrow Payment is required.

Responsibilities

• Understanding the process of W-9 request and certifications of remittance addresses to get payee codes certified.
• Understanding of Parent/Sub parent companies within our insurance tracking database Borrower Insurance Company table to ensure payee code set up is correct.
• Understand company and agency payee codes functionality within our insurance tracking system database.
• Accurately apply knowledge of Lender Integrations for QA Tool Troubleshoot for payee code errors.
• Accurately apply knowledge of the QA Tool’s and DatStore’s various reports that will assist in the escrow syncing process for go live.
• Own our new client’s payee codes that are currently in implementation, including but not limited to, reconfiguring their payee code file to import into our script template.
• Submitting help desk tickets to have them loaded into insurance tracking systems.
• Mapping them individually to Allied’s certified payee code list.
• Submitting the finalized mapped list over to accounting for their certification approval process.
• Working with our system programmers to update the client’s payee codes into the insurance tracking systems due to the client going through a Data Processor Conversion.
• Responsible for completing weekly/monthly maintenance of client’s payee code files sent via FTP or Email.
• Oversee maintenance of remittance addresses with IDS for Company and Agency.
• Troubleshoot insurance tracking systems when users cannot locate payee code for entry.
• Communicates proactively with the client to resolve any payee code related questions or issues.
• Answer questions, corrects errors, and resolves discrepancies with little to no supervision.
• Effectively and professionally present payee code information in one-on-one situations and small group situations to customers, clients, and other employees.
• Responsible for overseeing and maintaining the required updates outlined in the implementation direct pay checklist.
• Responsible for analyzing the client’s loan file to ensure data landed in Allied’s insurance tracking database successfully.
• Responsible for completing the escrow syncing process to ensure the client has a smooth transition over to our escrow direct pay servicing teams.
• Responsible for creating escrow premium due bill test cases for the escrow accounting team to ensure they can successfully cut checks on our go live date.

Benefits

• Medical, dental and vision insurance coverage.
• 100% company-paid life and disability coverage.
• 401k options with company match.
• Three weeks PTO by the end of the first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees