Escrow Operations Manager

First American Financial • Newport Beach, CA

75d • $82,925 - $110,525 • Hybrid

About The Position

Responsible for operational functions related to providing escrow services to customers. The position may be specific to a particular business segment or a combination of business segments/groups depending on the structure of the organization. May be responsible for production operations of a large group. May be accountable for internal and offshore production units. Typically manages employees but may act as a functional manager with no direct reports.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 5-7 years of directly related experience.
• 3-5 years demonstrated experience in a supervisory or management role.
• Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.

Nice To Haves

• Strong process skills required; detail oriented.
• Strong computer skills and knowledge of company operating systems/applications.
• Strong problem-solving and customer service skills.
• Ability to lead/sought out for advice.
• Able to manage competing priorities.
• Successful track record designing, developing, and executing complex projects.
• Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships.
• Strong communication skills with the capacity to communicate the function's vision and the department's direction and set aligned goals.
• Provides resources and creates systems to measure results.
• Familiar with competitor, financial and industry dynamics.
• Actively recruits, retains and develops talent and holds employees accountable for results.
• Leads change, manages conflict and fosters collaboration.
• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of escrow operations.

Responsibilities

• Manages work activities and escrow operational/support functions at the regional level for counties, states, or a defined process.
• Typically manages production roles but may act as a functional manager with no direct reports.
• May have some administrative management duties; does not have Branch Management oversight.
• May support residential and/or commercial transactions.
• Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies.
• Acts as a liaison with Escrow/Branch managers and leaders of other functions/operations/business units and provides feedback and resolution on escalated issues, process issues/changes and results.
• Coordinates and monitors efforts between groups.
• Represents escrow's involvement with changes to processes.
• In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in.
• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching.
• Identifies training needs for subordinates.
• Makes hiring and compensation recommendations.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees