Escrow Officer Representative

Cornerstone Title Agency • Spokane, WA

89d

About The Position

The Escrow Officer is a critical team player that schedules, coordinates, and performs closing transactions between loan establishments, sellers, borrowers, and real estate agents. This role involves executing a plan to build and maintain a customer base to ensure financial contribution to TitleOne. The Escrow Officer provides leadership to the Escrow Team, which includes training, resolving conflicts, coordinating with other departments, monitoring files, and attending team meetings. They establish and monitor performance objectives, participate in performance appraisals for escrow assistants, and recommend necessary changes to ensure workflow and escrow processes run smoothly. In smaller operations, this position may also lead the escrow team. The Escrow Officer establishes marketing goals and action plans to retain and acquire customers for maintenance and target segments. They must consistently follow State, Federal, and Company rules and regulations regarding settlement services, including Department of Insurance regulations/guidelines and Consumer Financial Protection Bureau (CFPB) in accordance with State law. The role requires close collaboration with the Title Team to clear title on each transaction and compliance with TitleOne Corporation escrow trust accounting standards outlined in the process and procedure manual. The Escrow Officer conducts closing transactions as a neutral third party, compiles loan documents, title research, and Real Estate Agent instructions, and answers questions of buyers and sellers relating to transaction details.

Requirements

• Minimum three to five years escrow/closing experience.
• Excellent telephone and email etiquette.
• Excellent customer relations and interpersonal skills.
• Good verbal and written communication skills.
• Excellent organizational skills, detail and deadline oriented.
• Strong problem-solving skills and ability to work well under pressure.
• Computer skills including Windows, Microsoft, and paperless production software.
• Complete knowledge and understanding of real estate purchase and sale contracts.
• Complete knowledge and understanding of lender instructions for various loan types.
• Demonstrates a business and personal philosophy consistent with TitleOne's core values.
• Working knowledge of closing statements/disclosures and title commitment.
• Excellent crucial conversation skills.
• Strong training and leadership abilities.

Responsibilities

• Provide leadership to the Escrow Team by training and resolving conflicts.
• Coordinate with other departments and monitor files.
• Attend team meetings and establish performance objectives.
• Participate in performance appraisals for escrow assistants.
• Establish marketing goals and action plans to retain and acquire customers.
• Follow State, Federal, and Company rules and regulations regarding settlement services.
• Work closely with Title Team to clear title on each transaction.
• Conduct closing transactions as a neutral third party.
• Compile loan documents, title research, and Real Estate Agent instructions.
• Answer questions of buyers and sellers regarding transaction details.
• Oversee pre and post closing curative matters.
• Review all files and invoices for accuracy.
• Update lenders and real estate agents on transaction status.
• Review real estate contracts, lender instructions, and closing requirements.
• Handle heavy telephone and email contact with realtors, lenders, buyers, and sellers.
• Prepare closing statements/disclosures to comply with industry and federal regulations.
• Review lender documents prior to closing.
• Prepare curative documents as needed.
• Upload documents and related correspondence into ResWare.

What This Job Offers

• Industry: Specialty Trade Contractors