Escrow Manager

Northmarq•Minneapolis, MN

7h•$105,000 - $115,000•Onsite

About The Position

At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan servicing, and fund management. We offer you a career path with best-in-class training, and we foster inclusive teams committed to collaboration, mentoring, and growth. At Northmarq, we will help you unlock your potential – whether you are an industry veteran or you’re just getting started. Your new career is waiting. Start something special today. Northmarq was voted by Real Estate Forum as one of The Best Places to Work in Commercial Real Estate! Northmarq is seeking an Escrow Manager in its Bloomington, MN office. This leadership role is responsible for ensuring the Escrow team meets all service agreement obligations while minimizing risk to the company and its investors. The manager oversees the training, development, and performance evaluation of staff; designs and implements systems to maximize departmental efficiency; and contributes both individually and collaboratively to achieving annual goals and strategic initiatives. This position also requires the ability to adapt processes and leadership approaches to support ongoing company growth. This position offers a flexible work environment and is available for an immediate start.

Requirements

Bachelor’s degree preferred, with preferred emphasis in Business Administration, Finance or Real Estate; or applicable business experience.
3-5 years of leadership experience or a demonstrated ability to lead staff; and experience with commercial property tax, preferably in commercial mortgage business with broad-based knowledge of servicing practices and standards.
High level of knowledge of real estate taxes and/or UCC statements terminology
Strong knowledge of Microsoft Office
Ability to maintain sensitive and confidential information
Demonstrated leadership abilities
Ability to work both independently and collaboratively within a team, with minimal supervision
Effective customer relationship management; looks for ways to add value beyond customers’ immediate requests
Strong organizational skills with the ability to handle multiple tasks, assignments and prioritize meeting deadlines
Excellent oral and written communication skills
Ability to identify and analyze risk
Welcomes challenging assignments/added responsibility and seeks feedback on the outcomes; demonstrates self-confidence
Problem-solving skills to reflect level of responsibilities
Attention to detail and accuracy required
Ability to maintain positive attitude in all situations
Demonstrated work ethic and willingness to work extended hours when necessary
Ability to critically analyze processes and suggest improvements
Ability to train and act as a mentor to others
Understanding of how team job functions relate to other areas of Servicing and ability to work collaboratively with other Servicing and Production personnel

Responsibilities

Lead, mentor, and motivate staff through ongoing communication, coaching, and workload management.
Partner with department leadership to identify individual development needs and support employee growth through training, mentorship, and performance feedback.
Serve as a subject matter expert and resource for team members on complex tax, UCC, Insurance premium payments, and servicing matters.
Provide oversight of day-to-day departmental workflows to ensure timely processing of disbursements, payments, and servicing updates.
Maintain accurate servicing system records and ensure data integrity across reporting and loan files.
Support disbursement approvals and servicing activities as needed to ensure operational continuity.
Promote consistent quality standards and adherence to established procedures.
Ensure commercial loan portfolios comply with investor and company requirements related to property taxes, escrow analysis, insurance premiums, and UCC filings throughout the loan lifecycle, including pre‑closing and ongoing servicing.
Oversee and resolve high-risk tax, UCC, insurance, and compliance issues, including delinquencies and lapses, escalating concerns appropriately to minimize risk to the company and investors.
Conduct due diligence on loan documents and loan change events to ensure accurate setup and continued compliance.
Monitor and analyze loan reports to identify potential exposure and proactively address emerging risks.
Collaborate with Servicing, Production, Insurance, and other internal departments to resolve issues, support loan events, and achieve business objectives.
Lead and participate in projects and process enhancements, serving as a liaison to stakeholders as needed.
Contribute to a positive, solution-oriented team environment focused on efficiency and continuous improvement.