Escrow Insurance Specialist II
About The Position
Escrow/Insurance Specialists service the bank's loan escrow and insurance tracking portfolio while following established lending policies and procedures. The Escrow/Insurance Specialist II role expands to also include all aspects of escrow processing and account reconciliation. Escrow/Insurance Specialists are multi-functional, customer-oriented individuals who rely on instructions and pre-established procedures to perform the functions of this job. They work under the immediate supervision of an Escrow/Insurance Supervisor. The Escrow/Insurance Specialist II has mastered the tasks on Level I and requires moderate supervision. They assist the Escrow/Insurance Lead and Escrow/Insurance Supervisor with reviewing reports.
Requirements
- Associates Degree and minimum 3 years retail banking preferred or equivalent combination of education and experience.
- Minimum 3 years loan servicing preferred or equivalent combination of education and experience.
Responsibilities
- Assist with data entry and maintenance of escrow records on all loan types on the Bank's core system.
- Review data input for accuracy and completeness on escrow records.
- Process additional payments to escrow including but not limited to tax/insurance refunds and shortage payments.
- Reconcile general ledger accounts in a timely manner.
- Handle force placed insurance process on loans that have cancelled, expired, or no insurance.
- Handle delinquent tax procedures with loan officers, special assets, consumer collection, credit, and other departments.
- Process escrow distributions and execute annual escrow analysis.
- Track tax and insurance status on escrow and non-escrow loans that are secured by real estate.
- Monitor Insurance/Loss Settlement tickets on Znuny.
- Work with customer and their contractors on their insurance claims.
- Answer incoming customer calls with enthusiasm and professionalism.
- Upload loan documentation to electronic file.
- Adhere to Bank policies and procedures as well as industry regulations.
- Perform other duties as assigned by the Escrow/Insurance Supervisor, Loan Servicing Manager, or Loan Operations Manager.
- Assist other co-workers and willingly cross-train in other areas as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
