Escrow Coordinator/Customer Service

Fidelity National Financial • Chicago, IL

59d

About The Position

Escrow Coordinator/Customer Service position for a Chicago Suburban branch office. The position will provide general reception, administrative and customer service support in a high volume escrow operation office.

Requirements

• Prior experience in a customer service role; experience in a real estate or title insurance environment preferred but not required.
• Ability to multi-task and manage day-to-day volume fluctuation.
• A positive demeanor and ability to work well in a team environment.
• Proficiency in the use of general office software.

Responsibilities

• Greet and direct customers in a professional, upbeat, positive manner and answer general questions.
• Answering phones in a pleasant manner and routing calls as necessary for office staff.
• Provides management of office voice mails and daily target emails to escrow and general office staff.
• Daily communication with attorney customers to request pre-closing information and other miscellaneous closing related documents.
• Support escrow operations in areas such as Scheduling, Wires, and Closing Protection Letters (CPL).
• Manage escrow calendar daily for the branch office and others within the north suburban area, as needed.
• Maintains reception and office areas in an organized, efficient manner.
• Daily office mail intake and distribution at end of each day.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees