About the position
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
Responsibilities
- Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up
- Communicate regularly with customers during the escrow process flow
- Interpret various agreements as they relate to escrow closings
- Work with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience
Requirements
- Passion for helping customers while maintaining a professional and positive attitude
- Excellent verbal and written communication with both our internal teams and external customers
- Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
- Thrives in contributing to a team working together to deliver beyond customer expectations
- Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
- High school diploma or equivalent
- 2+ years of escrow-related experience preferred
Benefits
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
