Escrow Assistant - Scheduling

COAST-TO-COAST TITLE & ESCROW SERVICES, LLC

9d

About The Position

The Escrow Assistant - Scheduling plays a critical role in ensuring the smooth and timely progression of closing transactions from scheduling and communication to closing. This position is responsible for coordinating and managing all scheduling aspects related to the closing processes, including appointments, and communication between all parties involved. The role requires meticulous attention to detail to track deadlines, manage calendars, and facilitate effective communication among borrower's, mortgage brokers, processors, and lenders. By efficiently organizing and prioritizing tasks, the Escrow Assistant helps prevent delays and ensures compliance with regulatory and company standards. Ultimately, this position supports the escrow team in delivering exceptional service and a seamless closing experience for all clients.

Requirements

• High school diploma or equivalent required; associate degree or higher preferred.
• No Experience Necessary
• Strong organizational and time management skills with the ability to manage multiple schedules simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Must be able to type 35+ WPM
• Excellent verbal and written communication skills to interact effectively with borrower's, and clients

Nice To Haves

• Experience working in a title or escrow company environment..
• Experience with Resware a plus, but not required.
• Customer service experience with a focus on client satisfaction and problem resolution.

Responsibilities

• Coordinate and schedule closing appointments, including document signings, ensuring all parties are informed and prepared.
• Maintain and update team closing calendars to track critical deadlines and milestones throughout closing processes.
• Communicate proactively with borrower's, mortgage brokers, lenders, and other partners to confirm appointments and resolve scheduling conflicts.
• Assist escrow officers by preparing and organizing necessary documents and files for scheduled closing.
• Provide administrative support to the escrow team, including data entry, phone communication, file management, and responding to client inquiries via email.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED