Escrow Analysis Specialist

Two Harbors Investment•Fort Mill, SC

About The Position

The Escrow Analysis Specialist maintains the quality and accuracy of loan servicing data, driving the customer (borrower, client, payee and internal customer) experience with loans under service with RoundPoint Mortgage Servicing Corporation, and minimizing the risk of damage, default, foreclosure, and repossession by ensuring timely and accurate payments for items under escrow and monitoring for non-escrow accounts. Individuals must be able to work with minimum supervision.

Requirements

1-3 or more years of mortgage servicing experience preferred, one or more of which must be in escrow administration and/or data reporting.
Thorough knowledge of mortgage servicing documents and processes, particularly those related to escrow administration.
Thorough knowledge of federal, state regulations and investor requirements related to escrow administration.
Advanced computer skills, including Microsoft Office products.
Accounting and math skills.
Ability to create and analyze portfolio data reports for management.
Strong oral and written communication skills.
Mortgage servicing application knowledge, preferably with Fidelity LPS.
Knowledge of tax payments escrow disbursements.
Professionalism and ability to interface with upper management.
Problem-solving skills, identify issues and concerns and participate in solutions.
Ability to multitask
Relentless pursuit of “world class service”, both internally and externally.
Able to maintain confidentiality.
Strong organizational skills; detail- and accuracy-oriented.
Able to work in a team environment.
Able to work in a high-pressure environment.
Able to adapt to change.
Able to work under strict deadlines and to meet/exceed deadlines.
Able to understand and prioritize tasks according to urgency.
Ad hoc reporting and trend analysis skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Maintain consistent attendance record to ensure fulfillment of essential functions.
Perform all duties in accordance with RoundPoint Mortgage Servicing policies and procedures, investor requirements, and all state and federal regulations.
Display professional customer service skills, creating an acceptable level of customer satisfaction.
Provide customer service to payees, investors and borrowers concerning tax status.
Identify and resolve tax and escrow exceptions.
Explain payment and escrow changes to borrowers.
Process disbursements on or before the renewal/due/penalty date.
Research and resolve tax issues.
Maintain payee headers.
Open and distribute mail daily.
Work with vendors to monitor escrow and non-escrow loans.
Prepare exception reports and resolve exception items.
Ensure accuracy and timeliness of tax payments.
Identify trends affecting efficiency, quality, and accuracy of escrow administration processes and recommend action plans to improve future performance.
Communicate with vendors regarding exceptions to identify and resolve issues and trends.
Identify potential issues or concerns and participate in a solution, including recommending and developing new policies and procedures.
Assist in the completion of special projects and seasonal projects, such as year-end reporting or acquisitions.
Perform other duties as requested by Escrow Supervisor.
Incumbent will be responsible for meeting RoundPoint’s commitment to compliance