Escort Dispatcher 12p-8p / 230p-11p weekends every other holiday

Brigham and Women's Hospital • Boston, MA

49d • $20 - $29 • Onsite

About The Position

Responsible for coordinating and ensuring the smooth movement of patients, visitors, and staff within the premises by handling incoming requests for escorts and dispatching the appropriate personnel to provide assistance and guidance to individuals navigating the premises.

Requirements

• High School Diploma or Equivalent required
• Customer Service Experience 1-2 years preferred
• Familiarity with hospital operations, including different departments, units, and key locations within the facility.
• Proficient in using computer systems and software for data entry, record-keeping, and communication.
• Ability to work in a fast-paced environment, remaining composed and professional under pressure.
• Good problem-solving skills, with the ability to think quickly and make appropriate decisions in dynamic situations.
• Effective teamwork and collaboration skills, as you will be interacting with various hospital personnel and departments.

Responsibilities

• Receive incoming calls and inquiries from patients, visitors, and hospital staff requesting escorts or assistance with wayfinding.
• Gather relevant information, including the location, destination, and specific needs of the individual requiring an escort.
• Assess the urgency and prioritize escort requests based on the nature of the situation.
• Maintain accurate records of escort requests, including the time, location, destination, and details of the escort provided.
• Coordinate with escorts, ensuring they are aware of their assigned tasks, destinations, and any specific instructions or special requirements.
• Communicate with various departments, such as nursing units, outpatient clinics, and administrative offices, to facilitate efficient escort services.
• Monitor the status and progress of ongoing escorts, ensuring timely completion and resolving any issues or delays that may arise.
• Collaborate with security personnel and other hospital staff to address any security or safety concerns during escorts.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees