Escheatment Associate Manager

Accenture • Louisville, TN

165d • $73,800 - $182,600

About The Position

The Escheatment Associate Manager role provides oversight to all of the General Accounting processes including Escheatment and Reconciliations and maintains client relationship via weekly calls and quarterly governance calls. This role will assist with all types of tasks on the General Accounting team, ensuring that all targets are met as per the SLA. The role will be expected to take part in client led calls. The role works very closely and partners with the client related to all tasks on the team.

Requirements

• Minimum of 5 years in escheatment experience/unclaimed property experience.

Nice To Haves

• Life Insurance Claims Processing.

Responsibilities

• Working with the offsite Print and Dispatch team to ensure due diligence letters are sent to the client's customers notifying them of monies due to them.
• Reconciling the letters printed and mailed to what the inventory system shows should be sent.
• Creating outgoing mail back to customers who sent in original documentation.
• Reprinting letters and sending a new letter to the address listed on the forwarding label for any Undeliverable letters received.
• Processing all claim letters received including preparing the funds to be sent for payment.
• Reviewing legal documentation such as death certificates, wills, small estate affidavits, etc. to determine if the claimant is the true and accurate owner of the funds.
• Detecting possible fraudulent claimants.
• Working with the client's legal team when any situations arise that must be escalated.
• Processing claims involves numerous customer service exchanges such as calls to and from customers as well as email exchanges.
• Updating detailed notes in the client's inventory system any time a customer exchange takes place.
• Assisting the team in researching and responding to any business area or state inquiries regarding records and preparing journal entries as necessary.
• Ensuring records and filing schedules are up to date and current based on each state's requirements.
• Assisting team during state filings as a point of escalation as needed.
• Assisting with documentation, filing, and journal entry review and approvals.
• Working directly with client to establish policies and procedures, and leading training for the team.
• Reviewing current procedures and suggesting automation opportunities.
• Supporting the Rec team who reconcile over 500 cash and GL accounts monthly by comparing ledgers and subledgers and including the attachment of proper documentation to support balances.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services