Escape Room Manager- Tampa/St. Pete
About The Position
The Great Escape Room is a fast-growing, family-owned entertainment company offering high-quality escape room experiences. Established in 2014, we now operate 16 locations across the Eastern United States. We are currently seeking a Location Manager to oversee both our Tampa and St. Petersburg locations. This role is ideal for a hands-on leader who excels at team management, operations, and customer experience in a fast-paced entertainment environment. The Location Manager is responsible for the overall performance of both locations, including staffing, scheduling, daily operations, and administrative oversight, while ensuring a consistently positive guest experience.
Requirements
- Proven reliability and strong leadership skills
- Excellent customer service and communication abilities
- Strong problem-solving skills and ability to remain calm under pressure
- Flexible availability, including evenings and weekends
- Ability to manage multiple priorities across two locations
- Team-oriented mindset with a hands-on leadership style
Responsibilities
- Overseeing day-to-day operations for both locations
- Interviewing, hiring, training, and supervising staff
- Creating, maintaining, and adjusting employee schedules based on business needs
- Responding to customer inquiries, group events, and corporate bookings through multiple communication channels
- Drafting weekly reports related to revenue, payroll, inventory, and operational performance
- Ensuring both locations are clean, well-stocked, and professionally maintained
- Managing physical aspects of the locations, including aesthetics, repairs, and reporting equipment issues promptly
- Ensuring compliance with company policies, safety standards, and dress code requirements
- Filling in for staff coverage when needed to maintain smooth operations
- Participating in local marketing efforts and community outreach as needed
- Communicating regularly with company leadership regarding performance, challenges, and opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
