Escape Lounge Assistant General Manager

CAVU Experiences (AMER) LLC • Hebron, KY

57d

About The Position

Escape Lounges / CAVU is a subsidiary of Manchester Airport Group ("MAG") - the UK’s largest airport operator. MAG expanded into the U.S. market in 2015 and, since then, we have quickly established a robust services and consulting business, which proudly supports a growing number of airports across the U.S. with a variety of premium services. One of the product lines that CAVU is focused on are our award-winning Escape Lounges, our line of premier, common-use airport lounges, showcasing hospitality operations and experiences for our Guests. Are you passionate about hospitality, thrive in fast-paced environments, and enjoy leading high-performing teams? Escape Lounges is seeking an experienced Assistant General Manager to help lead day-to-day operations in our CVG Escape Lounge, ensuring world-class guest experiences, food and beverage excellence, and smooth team performance. This role is ideal for a hands-on hospitality leader with a strong background in food service or lounge management who is ready to bring energy, excellence, and leadership to every shift.

Requirements

• 2+ years of hospitality or restaurant management experience (airport, hotel, or upscale lounge experience is a plus)
• Strong leadership and communication skills
• Ability to multitask, prioritize, and problem-solve in a dynamic environment
• Working knowledge of POS systems, Microsoft Office, and Teams
• ServSafe Food Handler and BASSETT certifications (or willingness to obtain)
• Availability to work varied shifts, including early mornings, evenings, weekends, and holidays
• Eligibility to pass TSA background check and obtain an airport badge
• Valid Driver’s License (if required for airside driving at location)
• Able to stand/walk for extended periods and lift/push up to 50 lbs
• Comfortable working in a fast-paced, high-traffic environment
• Capable of bending, reaching, stooping, and performing hands-on tasks as needed

Nice To Haves

• airport, hotel, or upscale lounge experience is a plus

Responsibilities

• Support Operations: Assist the General Manager in overseeing all aspects of lounge operations—front of house, back of house, and administrative functions.
• Team Leadership: Supervise, coach, and inspire the lounge team, promoting CAVU’s values and delivering consistent 5-star service.
• HR & Compliance: Manage team scheduling, hiring, onboarding, employee relations, and ensure all TSA, airport, and health/safety regulations are met.
• Guest Experience: Foster a welcoming, polished environment that reflects Escape Lounge standards of hospitality and comfort.
• Inventory & Quality Control: Monitor food quality and presentation, manage inventory levels, and ensure menu adherence and cleanliness.
• Partner Collaboration: Liaise with business partners to maintain excellence across brand and operational standards.
• Culture & Engagement: Promote a positive, inclusive, and values-driven team culture focused on service, safety, and hospitality excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees