Escalations Specialist Registered

Wells Fargo Bank • St Louis, MO

11d • Onsite

About The Position

Wells Fargo is seeking a Escalations Specialist - Registered In this role, you will: Participate in researching and resolving escalated inquiries and complaints with significant organizational impact and identify opportunities to determine appropriate course of action and conduct investigative steps to fully identify the issues within defined scope of responsibilities Review and analyze inquiries and complaints that require special handling, research, and evaluation Consult regarding difficult and complex transactions, and determine appropriate course of remedial action Present recommendations for resolving escalated inquiries and complaints, and exercise some independent judgment while developing understanding of transaction quality or deficiencies, risks, and investigative steps to recommend solutions Provide information to management committee members, agencies, or more experienced business leaders Provide feedback to internal and external customers regarding identification of fraud and inconsistencies

Requirements

• 2+ years of Customer Contact in a Financial Services Environment, Financial Services Operations, Underwriting, or Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Nice To Haves

• A BA/BS degree or higher in business or finance
• Foreign exchange experience
• Securities markets or trading experience
• Knowledge and understanding of financial products: exposure to fixed income securities, derivatives, and foreign exchange
• Knowledge and understanding of financial services or investment banking operations
• Experience managing complaints and objections effectively and professionally
• Customer service focus with the ability to analyze, research, and respond to moderately complex customer or agency issues and complaints
• Ability to manage to production goals, deadlines, and various metrics
• Excellent verbal, written, and interpersonal communication skills
• Experience delivering results in a fast-paced, deadline driven environment
• Ability to interact with all levels of an organization
• Strong analytical skills with high attention to detail and accuracy
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to develop partnerships and collaborate with other business and functional areas
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required

Responsibilities

• Participate in researching and resolving escalated inquiries and complaints with significant organizational impact and identify opportunities to determine appropriate course of action and conduct investigative steps to fully identify the issues within defined scope of responsibilities
• Review and analyze inquiries and complaints that require special handling, research, and evaluation
• Consult regarding difficult and complex transactions, and determine appropriate course of remedial action
• Present recommendations for resolving escalated inquiries and complaints, and exercise some independent judgment while developing understanding of transaction quality or deficiencies, risks, and investigative steps to recommend solutions
• Provide information to management committee members, agencies, or more experienced business leaders
• Provide feedback to internal and external customers regarding identification of fraud and inconsistencies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees