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We're seeking an experienced and driven Escalation Performance Manager to lead our ATM Performance Team and ensure peak operational performance across our ATM network. In this critical role, you'll take ownership of high-impact escalations, lead a dedicated team, manage vendor relationships, and drive improvements in service delivery and ATM uptime. This is a dynamic leadership position ideal for someone with a strong background in operations management, service delivery, and escalations-particularly in a high-volume, SLA-driven environment.