Escalation Expert
Sunrun•Albany, NY
396d•$56,436 - $75,248
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About The Position
The Escalation Expert at Sunrun is responsible for managing and resolving escalated customer issues, ensuring a seamless customer experience while acting as the single point of contact for customers. This role involves collaborating with various teams to enforce processes and training based on customer feedback, delivering exceptional service with empathy, and maintaining a thorough understanding of the solar journey and company guidelines.
