Escalation Engineer (EM), Escalation & Event Management Team (E2M)
Amazon•Seattle, WA
462d•$71,100 - $158,900•Remote
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About The Position
The Escalation and Event Management (E2M) team at Amazon Web Services (AWS) is focused on managing critical escalations and customer-facing communications, ensuring operational excellence in customer support. The role involves advocating for customers during high-pressure situations and driving improvements in the support experience for global customers.
