eSales Agent - BMW of West Houston

Sonic Automotive • Katy, TX

23h • $39,000 - $55,000

About The Position

Summary;
The eSales Agent is responsible for engaging with potential customers who inquire via phone, chat, or online platforms regarding new or pre-owned vehicles. The primary focus of this role is to convert inbound interest into qualified showroom appointments by delivering timely, accurate, and professional responses.
This position plays a key role in creating a strong first impression for the dealership. The eSales Agent is expected to provide a premium customer experience while using CRM and lead management tools to track and follow up with leads. Ongoing training in product knowledge, objection handling, and customer communication is provided.

Requirements

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Exceptional communication skills, both written and verbal
• All applicants must be authorized to work in the USA
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license

Nice To Haves

• Previous sales BDC experience
• Bi-lingual

Responsibilities

• Respond promptly to inbound calls, chats, and internet inquiries
• Deliver accurate pricing, payment, and product information
• Schedule sales appointments and support lead conversion goals
• Manage follow-up communication through CRM tools
• Adhere to structured outreach cadence and response timelines
• Maintain up-to-date knowledge of inventory, finance programs, and incentives
• Meet or exceed performance goals tied to appointments and sales outcomes

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed