eSales Agent - Mountain States Toyota

Sonic Automotive•Denver, CO

18h•Onsite

About The Position

The eSales Agent at Mountain States Toyota is responsible for engaging with customers who contact the dealership with interest in purchasing new and/or pre-owned vehicles. The ultimate goal is to generate sales appointments and drive customers to the dealership. This role involves handling internet inquiries and phone calls, establishing initial contact, and creating a great first impression. The eSales Agent must deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position utilizes lead management tools and CRM software to manage the initial guest engagement process. Agents will be trained to understand all products and services offered at the dealership, including current inventory, finance, and incentive programs. Continuous training will be provided in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships. Compensation for this role is tied to appointment and sales performance.

Requirements

Minimum 1 year call center or sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast-paced environment
Ability to work on a team
Exceptional communication skills, both written and verbal
Highly proficient in verbal phone skills
Ability to establish and maintain strong internal and external relationships
Strong organizational and time management skills
Must be adaptable to change
Proficient in using a computer
Evening and weekend schedule availability required

Responsibilities

Answer inbound phone calls, internet inquiries, and chats
Provide guests with timely, relevant responses to address customer questions and needs
Facilitate providing guests price and purchasing information
Provide payment options and quotes
Generate sales and acquisition appointments
Manage organizers to stay up to date with follow up of all active guests
Adhere to specific outreach cadence required for new inquiries
Maintain a thorough understanding of KPIs