ES Customer Support Supervisor - Haz Waste

Republic Services • Greensboro, NC

4d • Hybrid

About The Position

The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.

Requirements

• Advanced knowledge of Excel, Word, and PowerPoint
• Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
• 5+ years of hazardous waste management industry experience
• The position will be hybrid 8am-5pm EST, and will work out of either our Greensboro, NC or Tampa, FL office part of the week.
• We are seeking candidates with Haz Waste and Leadership backgrounds.

Responsibilities

• Works with sales representatives on pricing, scheduling and transportation issues.
• Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
• Recommends approaches and services to provide customers with exceptional service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Studies and standardizes procedures to improve efficiency.
• Interfaces with customers and operations to make sure projects are completed as requested.
• Provides proposals in reply to customer's requests for services.
• Makes decisions on how to schedule and coordinates transportation services.
• Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department.
• Ensures that customer service supports sales representatives in their effort to secure and maintain a client base.
• Gathers information and completes audits from customers.
• Partners with attorneys to draft and revise contracts.
• Create budgets and tracks expenditures.
• Provides training and guidance to staff to ensure performance goals are established, tracked and achieved.
• Manages customer service function to ensure smooth and efficient operations.
• Participates in strategic planning to sustain and grow programs and service.
• Performs other jo-related duties as assigned or apparent.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed