ERS-Service Center Manager - Shreveport

Vertiv Group•Shreveport, LA

15d

About The Position

Provide business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of management structure, provides general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progress and financial details. POSITION SUMMARY Provide business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of management structure, provides general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.

Requirements

Graduate Engineer BSEE or BSME and no experience.
OR Graduate of applicable Electrical Technical School or Military equivalent Same or similar work experience in the Industrial Service Industry.
Requires a high degree of communication, supervisory, organizational and good management skills.
Communicate effectively, writing and verbally, with clients, peers, subordinates and management.
Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer controlled test equipment.
Willing to do some overnight travel to cover field region and attend company meetings.
Regularly required to sit, stand, walk, use hands and fingers, talk and hear.
Required to sit and work at computer.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Valid Driver’s License.
Communicate effectively, in writing and verbally, with clients and peers.
Good judgment, dependable, supervises projects with technical expertise and good business management skills.
Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
Willing to work flexible hours, weekends, holidays, and night work.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength
OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development
At Vertiv, we’re on a mission to empower the people that will power the future.
Vertiv is an Equal Opportunity/Affirmative Action employer.

Responsibilities

Responsible for the sales, profit, and quality of the area operation.
Review and sign contracts consistent with Limits of Authority.
Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business.
Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
Hold periodic regular management committee meetings to promote effective communication and review business progress.
Work with staff to develop weekly invoicing and monthly Status Reports.
Review and audit field jobs.
Responsible for the general supervision, safety and technical training of Field Engineers and Technicians.
Perform employee performance reviews and recommend appropriate salary changes.
Coordinate technical training for field personnel and assist with career development.
Review and recommend field technical procedures and procedure changes.
Interview job applicants.
Develop and review proposals, and review reports of field engineers.