ERS-Director Service Operations - Atlanta

Vertiv•Atlanta, GA

About The Position

Responsible for overall operations and business development in the region, as well as establishment of new area service centers as appropriate. Expected to be the Region’s principal technical resource and to provide business and managerial direction to the service center. Also the source of teamwork for the region and promotes the concept of the overall Company team to the region. Responsible for establishing and meeting region sales and profit objectives. Essential Duties and Responsibilities include the following. Other duties may be assigned. Responsible for overall operations and business development in the region. Develop the region profit plan using the Region Management Committee, and periodically review the plan to ensure that the region is on track. Spot-check and review all proposals, reports, expense accounts, job files, and other region documentation. Develop proposals and sign contracts consistent with limits of authority. Provide business and managerial direction to the service centers. Hold regular periodic management committee meetings to promote effective region communication. Work with the regional operations management and marketing services to promote new business. Supervise a group of Service Center Managers. Perform employee performance reviews and recommend appropriate salary changes. Principal technical resource. Coordinate technical training and assist with career development for region personnel. Review and recommend field technical procedures and procedure changes1+ Service Center Manager COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Action Oriented – Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise. Building Effective Teams – Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind. Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Directing Others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results. Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Graduate Engineer BSEE or equivalent and ten years in related field experience.
Requires a high degree of communication, supervisory, organizational and good management skills.
Communicate effectively, writing and verbally, with clients, peers and management.
Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer controlled test equipment.
Willing to do some overnight travel to cover field region.
Regularly required to sit, stand, walk, use hands and fingers, talk and hear.
Required to sit and work at computer.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Expected to update business and managerial skills through continuing education.
Valid Driver’s License

Responsibilities

Responsible for overall operations and business development in the region.
Develop the region profit plan using the Region Management Committee, and periodically review the plan to ensure that the region is on track.
Spot-check and review all proposals, reports, expense accounts, job files, and other region documentation.
Develop proposals and sign contracts consistent with limits of authority.
Provide business and managerial direction to the service centers.
Hold regular periodic management committee meetings to promote effective region communication.
Work with the regional operations management and marketing services to promote new business.
Supervise a group of Service Center Managers.
Perform employee performance reviews and recommend appropriate salary changes.
Principal technical resource.
Coordinate technical training and assist with career development for region personnel.
Review and recommend field technical procedures and procedure changes