ERP Technical Services Manager

RahrBSG•Shakopee, MN

13d•$150,000 - $170,000•Hybrid

About The Position

RahrBSG is looking for a ERP Technical Services Manager to join our team in Shakopee, MN. The ERP Technical Services Manager plays a pivotal role in providing architectural and development leadership for the companyâs ERP system, integration development, and additional system opportunities, such as Power Platform. This role is responsible for leading the ERP development team as well as managing application updates, enhancements, and implementation of modules and/or innovative solutions for ERP and systems development, which includes managing, designing, coding, configuring, testing, and administering various components. The ERP Technical Services Manager creates team accountabilities for quality and service expectations that meet the needs of the business and understands the companyâs business, technical landscape enabling them to collaborate with business leaders, external vendors, and technical teams to make recommendations for improvements that support key business objectives and goals. This is a hybrid role with a minimum of three days a week onsite at our Shakopee Minnesota Campus.

Requirements

Bachelorâs degree in Information Technology, Computer Science, Engineering, or related field.
4+ years of experience in D365 ERP architecture and design.
Required to have a minimum of four years' extensive experience in development within the D365 ERP Finance and Operations environment.
An experienced and innovative initiative-taker with strong collaboration skills to partner effectively across diverse cross-functional teams.
Technical expertise in solution design and development, application support, and ERP architecture, combined with strong business acumen.
Excellent written and oral communication skills with the ability to convey complex technical concepts and findings in a clear, concise, and credible manner.
Strong interpersonal skills with a proven ability to lead cross-team collaboration and build partnerships across internal and external constituencies.
Demonstrated domain expertise in Finance, Supply Chain, and Logistics with the ability to lead cross-functional design ownership, define KPIs, and drive training and change management initiatives.
Demonstrated success in all phases of the project life cycle with a history of executing effective project management and delivering results.
Deep understanding of enterprise business system principles, including functionality, structure, operations, implementation, analysis, design, build, test, and deployment.
Proven ability to manage relationships with vendors, consultants, IT teams, and internal stakeholders to achieve strategic objectives.
Advanced knowledge of X++ development and extensibility, including cross-module standards, extensibility strategies, technical debt management, and design authority.
Experience managing tools and DevOps processes such as UDE, Azure DevOps, and LCS, including orchestration of builds and releases, telemetry dashboards, and automated regression testing.
Strong background in designing and managing integrations through event-driven architecture, API governance and versioning, bulk operations, SLA monitoring, zero-downtime releases, and security models.
Expertise in data and analytics platforms such as Synapse Link, Fabric, ADLS2, and Purview, including ERP-to-Fabric strategy development, semantic model governance, capacity cost management, and data retention and archival processes.
Experience leveraging Power Platform and Copilot Agents by establishing platform guardrails, designing agent patterns, creating automation roadmaps, and tracking business value.
Proven ability to lead ERP security programs, develop incident response playbooks, and implement performance-aware security measures to ensure compliance.
Demonstrated success in quality engineering through QA strategy development, test data management, performance and load testing, and defining release criteria and quality gates.
Ability to work in a fast-paced, challenging environment where effective decision-making and rapid iteration are essential.
A continually curious nature with a passion for technology and a drive to experiment with new tools and methodologies to benefit the business.

Nice To Haves

Experience in managing people, prioritizing work, defining development standards such as code comments, documentation, and code reviews is a plus.
Experience in one or more systems development life cycle methodologies, including those that support agile, and DevOps based development a plus.

Responsibilities

Provide D365 ERP architectural leadership to the organization, emphasizing a unified technical architecture to support business strategies.
Deliver technical thought leadership, design conceptualization, and technical documentation for the companyâs overall D365 ERP architecture, ensuring adherence to documentation standards.
Analyze problems/needs, research viable solutions using existing functionality, and implement, test, and present solutions; recommend customizations if necessary.
Manage and lead the design, configuration, security, and delivery of various D365 ERP development components, including reports, interfaces, conversions, and implementation of custom solutions.
Collaborate and consult on functional solutions and configuration items for testing, environment syncs, and/or project release for go-live deployment.
Coordinate and manage the organizationâs use of master files, roles, user views, data control, reporting, and data integrity.
Manage ERP integrations with other business systems and third-party applications.
Oversee and execute custom development, enhancements, upgrades, and ongoing maintenance projects to meet business requirements.
Oversee methods and procedures to monitor and test D365 ERP system performance and provide performance statistics.
Review automation opportunities leveraging ERP and Power Platform.
Plan and execute ERP-related projects, including migrations, upgrades, and new module implementations.
Ensure projects are delivered on time, within scope, and budget.
Lead and mentor ERP technical staff, including developers and technical services team members.
Cultivate a culture of teamwork, empowerment, professional development, continuous improvement, and a mindset to drive projects to completion.
Partner with internal/external stakeholders, understand business goals and technical direction to translate them into D365 ERP architectural solutions.
â¢Partner with Enterprise Architects, IT operations, BA teams, Security and business stakeholder functions to ensure availability, reliability, and scalability of D365 ERP.
Develop and manage relationships with key vendor partner projects and resources.
Establish best in class D365 ERP architecture and functionality by keeping abreast of new system opportunities, methodologies, and best practices, ensuring that self-development is prioritized to meet the changing needs of the business.
Promote prioritization, workload management, cross-training, and code reviews as part of team standards.
Perform other duties and responsibilities assigned to support the company and its operational needs.