ERP Support Analyst

Takeda•Social Circle, GA

About The Position

About the role: As an ERP Specialist, you will serve as first level of functional support and primary point of contact for day-to-day application questions and issues, with a primary focus on ERP solutions and their interfaces with related companion applications to enable smooth, reliable business processes, while coordinating with key stakeholders. You will identify and drive opportunities for process improvement, automation, reporting, and data analytics by applying foundational supply chain management principles and digital skills to support operational excellence. You will report to the ERP Manager.

Requirements

Bachelor of Science
3 to 5 yrs. experience in support role.
Experience in GxP environment like GDP, GMP etc.
Experience in working in Pharmaceuticals Industry
Proficiency in Office 365 / Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software
Good coordination and communication skills
Data governance
Knowledge of ERP databases, common tables, and relationships between them
Ability to prototype, test, walk thru business processes in test system
Data analysis
Data integration
Reporting and analysis
User training and support

Nice To Haves

Experience in Change Management
Knowledge on JDEdwards or SAP ERP added advantage
Experience working in JDE 9.2 Version onwards ERP system in various modules including but not limited to Inventory Management, Product Data Management, Procurement Management, Supply Chain Management, Manufacturing Management, Warehouse Management, Sales & Logistics Management, Finance Management etc. for Process & Discrete Manufacturing along with JDE interfacing with other 3 rd party software/s

Responsibilities

Provide effective first-line ERP functional support in a cross-functional, international environment.
Receive, log, prioritize, and resolve user-reported issues via phone, chat, email, and ticketing systems.
Analyze user needs and production issues; deliver timely day-to-day ERP support and workable solutions.
Troubleshoot incidents end-to-end, perform root cause analysis (e.g., 5W1H/FMEA), and implement corrective actions.
Proactively identify emerging issues, coordinate resolution with the appropriate support teams, and escalate to Global ERP/SMEs when needed.
Support Covington intercompany/intracompany ERP transactions and interface/standalone transaction monitoring (including alert triage and failed-transaction resolution).
Create and maintain ERP reports (e.g., JDE/ReportsNow) and track/report service performance against SLAs.
Maintain a support knowledge base; analyze recurring issues and drive improvements to reduce repeat incidents.
Document and sustain processes (workflows, SOPs, job aids, work instructions), deliver end-user training, and support enhancements through the SDLC (requirements, specs, testing/UAT, go-live), including automation and analytics using tools such as SQL, Python, and Power BI.
Learn & Develop BOTs, Chat BOTs etc.