ERP Program Lead

TS Conductor•Huntington Beach, CA

About The Position

Own the full lifecycle of TS Conductor’s Enterprise Resource Planning (ERP) system, serving as the primary architect, administrator, and continuous improvement leader for all ERP-aligned processes. Drive design, implementation, troubleshooting, training, optimization, cross-functional adoption, vendor coordination, and long-term sustainment to ensure system reliability, data integrity, and operational excellence across manufacturing, supply chain, finance, quality, and engineering.

Responsibilities

ERP SYSTEM DESIGN & ARCHITECTURE
Lead the design and configuration of ERP workflows, roles, permissions, forms, and customizations aligned with business requirements.
Partner with process owners to translate operational needs into scalable system solutions.
Develop end-to-end process mapping for manufacturing, inventory, quality, purchasing, engineering, and finance modules.
ERP IMPLEMENTATION & PROJECT MANAGEMENT
Lead ERP implementation phases, including planning, configuration, testing, validation, go-live, and hypercare.
Manage vendor partners, external integrators, and cross-functional project teams.
Develop project timelines, risk assessments, change controls, and cutover plans.
Drive Phase 2 and future modules (WMS, QMS, MRP, Amoeba, mobile apps, etc.) from concept through deployment.
SYSTEM ADMINISTRATION & GOVERNANCE
Serve as system administrator overseeing user access, workflows, saved searches, roles, dashboards, KPIs, forms, and integrations.
Maintain and improve ERP data integrity, including item master, BOMs, routings, inventory records, and role-based access.
Resolve system issues, identify root causes, implement corrective actions, and coordinate with vendors on escalations.
POINT OF CONTACT FOR EXTERNAL PARTNERS & THIRD-PARTY FACILITATORS
Act as the primary POC for potential and existing third-party ERP facilitators, integrators, consultants, and software solution providers.
Lead technical discovery conversations and capability assessments with external partners.
Coordinate scope discussions, statement-of-work evaluations, pricing reviews, and implementation planning.
Ensure all third-party work aligns with TS Conductor’s operational requirements, system roadmap, and long-term scalability.
TROUBLESHOOTING & USER SUPPORT
Provide Tier 1–3 support for all ERP issues across the organization.
Troubleshoot errors related to work orders, BOMs, inventory movements, QC records, purchasing, receiving, production reporting, and financial posting.
Develop and communicate temporary workarounds and long-term system fixes.
TRAINING, ENABLEMENT & CHANGE MANAGEMENT
Train operators, leads, supervisors, managers, and executives on ERP processes and responsibilities.
Develop standard work, SOPs, training modules, and visual guides for all ERP functions.
Drive adoption through structured communication, hands-on coaching, and reinforcement.
Lead ongoing user capability development as processes evolve.
CONTINUOUS IMPROVEMENT & OPTIMIZATION
Analyze system performance and user behavior to identify inefficiencies, errors, and improvement opportunities.
Optimize workflows, streamline transactions, reduce data entry errors, and improve processing speed.
Implement Lean-aligned system improvements (WO closure, inventory accuracy, QC timing, process controls, etc.).
Build dashboards and reporting tools to drive operational visibility and executive decision-making.
CROSS-FUNCTIONAL COLLABORATION
Work closely with manufacturing, quality, engineering, supply chain, warehouse, finance, and HR teams to ensure the ERP supports end-to-end business operations.
Lead alignment meetings to ensure consistent process ownership and accountability.
Support new product introductions, engineering changes, and facility expansion through ERP updates.