ERP Financials Business Analyst - #251117-4971AR-002

State of Connecticut•Hartford, CT

38d•Hybrid

About The Position

The State of Connecticut, Office of the State Comptroller (OSC) is looking for two (2) skilled ERP Financials Business Analysts to join our Core-CT team. One position will focus on Help Desk support, while the other will focus on General Ledger and Project Costing modules. These roles offer the opportunity to enhance statewide business operations, empower users with effective solutions, and ensure the Core-CT ERP system delivers reliable, efficient, and impactful results.

Requirements

Knowledge of and ability to map business processes
Knowledge of and ability to utilize programming logic, validation testing, script writing, SQL and other troubleshooting software
Knowledge of Peoplesoft and/or an ERP (system) modules
Knowledge of principles and practices of public administration, governmental budget management and accounting including project costing
Knowledge of the integration of modules
Skills interpersonal skills
Skills oral and written communication skills
Skills analytical and problem solving skills
Ability to prepare and analyze financial documents and reports
Ability to utilize Enterprise Resource Planning systems
Ability to understand how the application does or does not support the State's business process
Ability to train and make presentations
Ability to gather technical information and effectively communicate to the appropriate source
Six (6) years of professional experience as a business analyst operating within financial systems
NOTE: Business analyst is defined as serving as a liaison between business units, technology and support teams interpreting the business needs of an organization and translating into application and operational requirements

Nice To Haves

Experience with Core-CT Financials modules and integration between modules.
Experience with Core-CT Human Capital Management modules and integration between modules.
Experience with General Ledger, Project Costing, or payroll reconciliation within State of Connecticut guidelines.
Experience with financial or procurement processes within State of Connecticut guidelines.
Experience analyzing, researching, and resolving system issues in an ERP or business systems environment.
Experience providing customer support or service for business systems to a diverse population of users.
Experience developing technical documentation, job aids, and training materials, and delivering training both in person and virtually.
Experience presenting to large groups and facilitating training sessions, demonstrating verbal and written communication skills.
Experience working independently and collaboratively in a team environment, managing multiple priorities and deadlines.
Experience participating in business process changes, software upgrades, or system testing.
Experience using Microsoft Office Suite and Visio to create and analyze Excel spreadsheets, design Word and PowerPoint documents for training or reporting, and developing process diagrams.
Experience using Help Desk software such as FootPrints or Helix to log, track, and resolve user issues, generate reports, and manage ticket workflows.

Responsibilities

Collaborate with Module Leads, Specialists, and Analysts to test system changes, troubleshoot issues, and implement effective solutions
Maintain and configure Help Desk software, including generating and analyzing reports to support operational efficiency
Prepare and distribute Core-CT Daily Mail communications to statewide users
Develop, update, and publish eLearning modules using Adobe Captivate to enhance user knowledge
Deliver software training sessions or provide support in training delivery to users
Participate in system maintenance, upgrades, and other Core-CT activities as needed
Support configuration, maintenance, and upgrades of General Ledger and Project Costing modules in accordance with Core-CT standards and policies
Create and maintain technical documentation, job aids, and training materials to support users
Deliver training sessions and presentations to enhance user understanding and system adoption
Provide technical and functional support to statewide agency users at all levels, resolving questions and issues efficiently
Participate in business process improvement initiatives and system testing to ensure accurate and reliable financial operations
Support software project planning and coordination activities
Resolve escalated Core-CT Help Desk tickets related to General Ledger and Project Costing modules
Participate in system maintenance, upgrades, and other Core-CT activities as needed
Provide support to users within assigned module(s)
Provide customer support through ticket system or other communication
Troubleshoot and resolve routine problems and system issues
Assist in diagnosis and resolution of common application problems
Assist with business process mapping and business requirement gathering
Collaborate with information technology staff concerning technical programming requirements
Assist with implementation of system upgrades and modifications and loads data into test environment
Test and performs troubleshooting analysis
Participate in data clean-up and conversion activities
Convey technical information to agency user and promotes understanding of relevant issues
Develop or assists in development of reports specific to assigned modules utilizing ERP system
Tests and troubleshoots data produced from reports ensuring integrity of data and results
Assists with identification, development and execution of training related to ERP system and assigned modules
Participate in module team meetings
May develop functional procedures and documentation
May make presentations
Performs related duties as required

Benefits

Comprehensive health and dental insurance, providing you with peace of mind and access to quality healthcare.
Robust pension plan and supplemental retirement offerings to secure your financial future.
Generous paid time off, including vacation days, sick leave, personal days, and 13 holidays per calendar year.
We are an eligible Public Service Loan Forgiveness employer, which means you may be eligible to have qualifying student loans forgiven after 10 years of service.
A culture that recognizes the importance of work/life balance and offers alternate work schedules and telecommuting options.
Opportunities to invest in your professional growth and development with training programs, tuition reimbursement, and opportunities for advancement within the State of Connecticut.

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