ERP Administrative Analyst, Systems - Remote

California Closets•Grand Rapids, MI

27d•$85,000•Remote

About The Position

The Administrative Analyst, Systems - ERP is responsible for supporting the administration, change control, and deployment of customizations withing our Epicor Kinetic ERP environment. The role is idea for an Epicor generalist who thrives on reducing support tickets through proactive problem-solving and process improvement. The analyst will work closely with the ERP team, and cross-functional teams to ensure system integrity and smooth transitions from test to production environments. This role will assist in end user management and security controls for those users.

Requirements

Excellent analytical and problem-solving skills
Effective communication and collaboration abilities across departments
Experience with process improvement and automation initiatives
Ability to manage multiple projects and priorities in a fast-paced environment
Familiarity with IT change management and software upgrade processes
Ability to develop and deliver end-user training materials and sessions
Strong organizational skills and attention to detail
Ability to work independently and as part of a team
Demonstrated commitment to continuous learning and professional development
Familiarity with regulatory compliance requirements (such as SOX or GDPR)
Proficiency in Epicor ERP systems, including configuration, customization, and troubleshooting
Strong listening and analytical skills for gathering, documenting, and interpreting business requirements
Ability to optimize business processes and identify opportunities for efficiency improvements
Advanced experience with Microsoft Office products (Excel, PowerPoint, Word, Outlook)
Experience in testing and quality assurance to ensure defect-free system changes and upgrades
Excellent communication and collaboration skills for working with cross-functional teams and end users
Skilled in creating and maintaining detailed documentation
Understanding of data migration, integration, and reporting within Epicor ERP
Strong verbal and presentation skills to communicate effectively with corporate management, franchisees and their staff, company employees and vendors
Discretion and judgment in working with confidential information
A self-starter who is deadline and project minded
Adaptability to learn new technologies and respond to evolving business needs
Ability to train and support users on Epicor ERP functionality
Bachelor's degree in business, computer science, information systems, or a related field preferred
2+ years of experience working with Epicor ERP systems, preferably in a manufacturing or distribution environment
Strong understanding of business processes and requirements gathering with an emphasis on manufacturing operations and supply chain
Strong background and knowledge of business processes associated with custom manufacturing, and ability to align ERP processes with business needs
Experience with SQL databases including SQL queries, Views, Stored Procedures, SQL Jobs, and SQL Server Reporting Studio (SSRS), is preferred

Responsibilities

The analyst will play a key part in maintaining and enforcing change control procedures for ERP modifications
Manages user accounts, roles, and permissions in Epicor Kinetic
Ensures compliance with security protocols and audit requirements
Documents changes and maintains version controls in a highly organized manner
Assists in testing and validation of BPMs, dashboards, BAQs, and other customizations
Collaborates with developers and business users to ensure customizations meet functional requirements
Manages the support queues in the Jira ticketing system
Creates and maintains user guides, SOPs, and training materials
Provides support and training to front line support as needed
Conduct testing and assist with user training
Produce reporting and analysis to identify root causes of support issues
Support process improvement and automation initiatives