ERIEBANK, Community Office Assistant Manager

Cnb Bank • Beachwood, OH

404d

About The Position

The Community Office Assistant Manager plays a pivotal role in embodying the organization's core values and leading a team to achieve branch goals. This position focuses on providing exceptional personalized service to clients while adhering to the bank's philosophies. The role involves leadership, professional development, cultural enhancement, client service improvement, and operational standards maintenance.

Requirements

• High school diploma or GED required; related experience and secondary education preferred.
• Strong leadership and communication skills.
• Ability to manage change and maintain a positive demeanor.
• Experience in developing banking relationships and client service.
• Knowledge of compliance, audits, and operational standards.

Nice To Haves

• Experience in the banking or financial services industry.
• Familiarity with community engagement and event participation.

Responsibilities

• Lead and manage change while communicating consistently with team members.
• Assist the manager in developing banking relationships within the target market.
• Engage staff by crafting measurable goals and action plans aligned with the Bank's strategic plan.
• Maintain and support operational standards including compliance, audits, and security.
• Possess a solid understanding of job phases and techniques vital for performance.
• Delegate responsibilities to promote professional growth among team members.
• Collaborate with the Community Office Manager on performance appraisals and coaching.
• Participate in professional development through courses, webinars, and seminars.
• Support management and maintain a professional image in all communications and actions.
• Encourage team involvement in community events and initiatives.
• Collaborate with branch team members to enhance client acquisition and service.
• Handle inquiries and complaints, resolving client concerns promptly.
• Oversee branch operations including scheduling, audits, and security training.
• Ensure completion of regulatory training by target dates.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match and profit-sharing program
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, & Pet)
• Hospital Indemnity
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED