EAHCC, ER Veterinary Technician Shift Lead

Ethos Veterinary Health•Plano, TX

4d•$28 - $32•Onsite

About The Position

Are you an experienced ER Veterinary Technician with a passion for mentorship and leadership? Join our dynamic team at Emergency Animal Hospital of Collin County, located in Plano, TX as a Veterinary Technician Shift Lead and help deliver remarkable care to pets while guiding and supporting a talented group of Veterinary Technicians. Position Overview: As the Veterinary Technician Shift Lead, you will play a critical role in overseeing our team of Veterinary Technicians. You will lead by example, facilitating effective communication, coaching, and professional development within your team. Additionally, you will remain hands-on, delivering high-quality patient care while driving continuous improvement initiatives.

Requirements

You are a confident and highly skilled Veterinary Technician with proven supervisory experience, dedicated to delivering exceptional client service and top-notch patient care.
Outstanding interpersonal skills allow you to communicate clearly and effectively across all levels, from clients to doctors and hospital staff.
You recognize the value of fostering a positive, respectful, and uplifting hospital culture and work to ensure its continued success.
Your exceptional time management and organizational skills, paired with a keen attention to detail, enable you to juggle multiple priorities seamlessly.
You demonstrate unwavering integrity, confidentiality, and high ethical standards in everything you do.
With strong problem-solving and analytical thinking abilities, you contribute to improving hospital operations and ensuring smooth workflows.
You are dedicated to continuous growth, not only for yourself but for your team, through ongoing education and skill development.

Nice To Haves

Previous Technician Lead experience is strongly preferred.

Responsibilities

Mentor and coach your team to foster strong performance, high productivity, and the consistent delivery of exceptional medical care.
Maintain expert-level proficiency in veterinary technician skills, working alongside your team to provide hands-on, high-quality patient care.
Build and strengthen collaborative relationships with hospital leadership, facilitating clear and efficient communication of policies, standards, and performance goals.
Lead process improvement initiatives to drive service excellence and streamline operational efficiency.
Actively support team members in anticipating and addressing client and patient needs, especially during challenging or escalated situations, ensuring a positive experience for all.
Coordinate the daily workflow and task assignments for Veterinary Technicians and Assistants to ensure the hospital is staffed effectively and operates efficiently
Provide constructive performance feedback and assist in creating improvement plans, schedules, and recruitment strategies to help Veterinary Technicians reach their full potential.